Arrival Policy
Please arrive at least 5-10 minutes prior to class start time. For safety and studio flow, late arrivals may not be permitted once class has begun.

Grip Socks Required
Grip socks are required for all reformer classes for hygiene and safety purposes.

Cancellation Policy
Classes must be canceled at least 12 hours prior to class start time to avoid a late cancellation fee or loss of class credit. No-shows may result in a fee or forfeited session.

Membership Billing
Memberships automatically renew on a recurring basis unless canceled in accordance with studio policy. Memberships are non-transferable and non-refundable.

Class Packages
Class packages and introductory offers expire according to the terms listed at purchase and are non-refundable.

Health & Medical Conditions
Clients are responsible for informing instructors of any injuries, medical conditions, pregnancies, or physical limitations prior to participating in class.

Pregnancy Notice
Clients who are pregnant should consult with their physician before participating in classes. Participation during pregnancy is at the client’s own risk.

Underage Participants
Participants under the age of 18 must have a parent or legal guardian complete all required waivers and consent forms prior to participation.

Liability Waiver
Participation in Pilates and wellness activities involves inherent physical risks. By attending classes or using studio facilities, clients voluntarily assume all risks associated with participation and release Pilatté Studio, its owners, instructors, employees, and affiliates from liability to the fullest extent permitted by law.

Personal Belongings
Pilatté Studio is not responsible for lost, stolen, or damaged personal belongings.

Studio Etiquette
To maintain a peaceful and elevated experience for all guests, we kindly ask clients to silence phones and respect the studio environment before, during, and after class.

Sauna Policy - COMING SOON
Clients using sauna or wellness amenities do so at their own risk. Guests should remain hydrated and discontinue use immediately if experiencing discomfort, dizziness, or illness. Sauna use may not be suitable for individuals who are pregnant, have heart conditions, or certain medical concerns.

Right to Refuse Service
Pilatté Studio reserves the right to refuse service or participation to any individual for safety, health, behavioral, or policy-related reasons.